Shipping & Return Policy
WHERE DO YOU SHIP?
Booch ships to most locations across all Canadian Provinces including all major cities and urban areas. Shipping is not available in some northern areas of British Columbia, Alberta, Manitoba, Quebec, and/or Newfoundland.
Note: If we are unable to ship to your postal code, you will not be able to successfully place an order online. If you are able to successful place your order online, then we are able to ship to your location.
For more information regarding shipping, please email firstname.lastname@example.org
If you live in a house and you are not home for your delivery, your package will be left on your front step - no signature required! If you live in an apartment, our courier must be let into your building to drop off your package. Our couriers cannot leave packages outside of apartment buildings, so please be sure to include your buzzer or contact information with your order.
It is important that you refrigerate the fermented beverages once it arrives. Please ensure that you will be able to receive your order the day it arrives. If you’d like to track your shipment, please email email@example.com
Booch does reserve the right to deny shipment to specific locations in Ontario and Quebec. You will be contacted if this is the case.
Booch products are shipped in insulated boxes which help preserve the kombucha in transit. Selecting a PO Box as an address could result in considerable delays or loss of product, as the juice needs to be refrigerated shortly after being delivered to avoid spoilage. For this reason, please do NOT ship your order to a P.O Box.
HOW MUCH DOES SHIPPING COST?
The minimum to place a non in-store pickup order is $50.
After meeting the shipping order minimum, Booch charges a shipping fee of a minimum of $15 in Ontario, Quebec, Manitoba and New Brunswick, and under $100 in British Columbia, Alberta, Saskatchewan, Newfoundland & Labrador, Nova Scotia and PEI. An additional charge may be applied at checkout depending on your postal code.
Booch is committed to reducing shipping costs wherever possible and we regularly review rates with our carrier to ensure we get your favourite kombucha to you for the lowest possible cost.
HOW LONG DOES DELIVERY TAKE?
Your order will be delivered in chilled, insulated boxes within 2-5 business days. Delivery time depends on location, transport delays, and weather. Please note, we do not ship on Friday, Saturday, or Sunday, and so if your order is placed on those days, it will go out the following Monday.
We try our best to ship all orders complete, however, sometimes it is necessary to divide the orders into two or more packages, or more than one shipment.
IS THERE LOCAL PICKUP AVAILABLE?
Absolutely! Our brand new Tap Room, located in our brewery at 1027 Clarke Road London, will be open Friday’s from 1pm to 6pm and Saturday’s 9am-2pm for contact-free pick up. Please call our store when you arrive at 1027 Clarke Road for pick up (519-204-2794) and we will have your case ready at the front for you to come and pick up! All orders must be placed online by Wednesday at midnight.
DELIVERY ADDRESS ACCURACY
In order for prompt delivery, please provide a complete street address with a postal code, apartment number, and buzzer (if relevant). Booch does not take any responsibility for packages that might be misdirected, delayed, or lost due to an incorrect address. We are also not responsible for additional shipping charges that result from an inaccurate or incomplete address. Although it is the customer’s responsibility to provide accurate shipping information, we will do our best to contact you if a problem with a shipping address occurs.
CANCELLATION / ORDER SUBSTITUTIONS
All cancellations, order substitutions or adjustments must be made at least 48 hours prior to your anticipated delivery date. This is to give our team enough time to make the necessary changes to your order before it is picked and packed and sent with our courier. If changes are not submitted to our team before this time, your order will be shipped as originally requested and Booch will not be responsible for orders that are delivered unexpectedly, or without substitutions. Although it is the customer’s responsibility to provide timely notice of any changes, we will do our best to accommodate requests within our control.
If your shipment is lost, damaged, or short upon delivery, please report it to us immediately. Booch will evaluate your request, and either refund, or resend the missing or damaged products. To help us assess the situation, please send a photo as well as the product lot code with your feedback.
Our team will respond to your request outlining why or why not your request will be granted. If granted, you will receive a confirmation email. You can expect a refund within 3 business days, and replacement of Booch within 5 business days after we grant your request. If you receive a package that has been opened, please do not accept it, and please dispose of the product. Because our kombucha and jun are perishable, we cannot accept 'change of mind' returns. We will only accept a refund request if there is evidence our team was negligent in fulfilling your order. Your refund request must be sent within 48 hours of receiving your order.
Thank you for supporting local!